Insight Director – Customer & Citizen Experience
Insight Director – Customer & Citizen Experience £45,000–£55,000 | Permanent | Hybrid |
Ready to take the next step in your insight career?
An exciting opportunity for an ambitious Research Manager or Associate Director to lead impactful research, build senior client relationships and help grow a successful Customer & Citizen Experience practice.
Working across public services, utilities, housing and customer experience, you’ll turn research into actionable insight that helps organisations improve services and outcomes for the people they serve.
The role
- Lead qualitative, quantitative and mixed-method research programmes.
- Advise clients on research design, insight and service improvement.
- Present compelling findings and recommendations to senior stakeholders.
- Develop trusted client relationships and grow existing accounts.
- Lead proposals, tenders and pitches.
- Mentor colleagues and help shape the future of the practice.
About you
You’ll bring strong research expertise, excellent client management skills and a commercial mindset. Experience in customer experience, social or public sector research is ideal, particularly across local government, housing, utilities or public services.
What’s on offer?
- £45,000–£55,000 salary
Apply for this role.
Tell us about your interest. Attach a CV if you have one.
Need an adjustment to the application process? Contact ENI and include the job reference.